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Understanding Red Alert Emails

This article provides all the information you need to understand Red Alert emails triggered by your FitMachine(s).

As with all emails from our system, Red Alert Emails will be sent automatically to the email address linked to your MOVUS account.

Why?

Red Alert Email: The purpose of the red alert email is to advise you that your equipment is showing a major deviation from its normal operating behaviour. MOVUS recommends that you review the data on the MachineCloud Dashboard and also physically inspect the equipment.

 

When?

A Red alarm will be issued if the condition has been in Red status for 30 consecutive minutes. This means that it sends two samples with the condition being in the red region. After a red alert email has been sent a 4 hour period is required prior to another red alert being issued for the same equipment. This will only occur if the conditions for a red alert are being met at the 4 hour mark.

 

What?

The red alert email is designed to let you know which piece of equipment has changed its condition. It contains: our explanation text similar to that shown in the Why? section above; information about the equipment that triggered the alert; and, a link to the dashboard so that you can see the data that the FitMachine is outputting.

 

If the questions that you have were not answered in this article, please get in touch with us here.