Billing FAQ

This article provides quick answers to the most frequent billing enquiries.

What are the Billing notifications?

They are, in timeline order:

Expiring Subscription: Your company's subscription (or one of your company's subscriptions) is going to expire in the next few weeks. Please make arrangements to pay to continue the subscription. This appears on the dashboard as a yellow banner across the top of the page. This banner can be closed if you have already planned for continuing the subscription

 

Subscription Expiry Imminent: Your company's subscription (or one of your company's subscriptions) is going to expire in the next few days. Please make arrangements to pay to continue the subscription. This appears on the dashboard as a yellow banner across the top of the page. This banner cannot be closed.

 

Expired: Your company's subscription (or one of your company's subscriptions) has expired. Please make arrangements to pay to continue the subscription. This appears on the dashboard as a red banner across the top of the page. This banner cannot be closed.

 

Account Suspended: Your company's subscription (or one of your company's subscriptions) is overdue. Please make arrangements to pay to continue the subscription. This appears on the dashboard as a red block in the middle of the page. This block cannot be closed and prevents the MachineCloud dashboard from being used.

 

If you are currently in need of support please contact us directly.

 

Once I sort out my payment, when will the new subscription start?

Any renewal of subscriptions will continue on from the previous expiry date.

 

Why has my account been suspended?

Access to the MachineCloud dashboard has been suspended because payment is overdue by more than a week. Please contact MOVUS support (support@movus.com.au) or MOVUS accounts (accounts@movus.com.au) to arrange payment.

 

My account has expired. Will I still get alerts?

No. The FitMachines are gathering data but you will not get alerts until payment has been received.

 

My account has expired. Once I sort out my payment, will I see all the data?

The FitMachines are still gathering data currently, once the payment is received this data will be available on the dashboard again.

 

If you are currently in need of support please contact us directly.